Delivery & Returns

Delivery of your order

If your items are in-stock: All internet orders will be dispatched the same day we receive them (before 1pm)

If your items are out of stock: During the ordering process you will be advised of an estimate delivery time if the item is out of stock. You will be emailed by our customer service team if delivery will take longer than 7 days.

Dispatch & Delivery: An email will be sent to you upon dispatch. A tracking number will be included in the invoice attached. This email will also tell you which carrier will be delivering your goods. Following this, your goods will be delivered to your address within 1 to 2 working days.

 

 

Delivery Information

 

Online orders:

Online orders can be returned for an exchange or refund within 14 days of receiving your items. The garment must be returned in its original condition with tags. Please return your garment with your online returns exchange form, which was sent to you with your original order.

There are NO refunds or exchanges on products purchased from the SALE section on this website.

In-store purchases:

Purchases made in-store can be returned within 14 days for an exchange or credit only. If items have been worn, please give it a light hand wash beforehand. Please see washing instructions on your garments as no claims will be made if these are not strictly followed.

Faulty Items:

We understand that garments can be subjected to manufacturer faults and poor workmanship. If you have any concerns regarding a product that you have recently purchased, we strongly advise you contact us and return it to our store for a detailed assessment by one of our staff members.

 

Penrith - 02 4722 4477

Email - info@debras.com.au

Exchange & Refund Policy