null

Returns & Exchanges

We hope you are thrilled with your items, and everything runs smoothly. In the unlikely event, you are not satisfied with your order, we are here to help you troubleshoot any issues. Below you will find some helpful information.

Faulty Item
We understand that items can sometimes be subject to manufacturer faults and poor workmanship. For this reason, DeBra’s has a stringent quality control process during the preparation process of each order to ensure your products are checked and handled with the best possible care. If you have any concerns regarding a product that you have recently purchased from DeBra’s, we strongly advise you to contact us for a detailed assessment by one of our experienced staff members. Items that have been exposed to extreme heat will not be deemed faulty. Go to our 
https://www.debras.com.au/articles/bra-care-guide/ for additional information on how to care for your garments.

Please send a photo of the faulty product with the corresponding order number, date of purchase and your contact details to info@debras.com.au and one of our staff members will contact you with further instructions. If the product is deemed faulty you will be offered an alternative product or a full refund using the same method as your original payment. 

You have the option of returning a faulty item in person at our Penrith or Gold Coast store, or you can use Australia Post. If you choose to return a faulty item to us by mail, it must be returned to the following address and accompanied by your completed Refund & Exchange form. If you have misplaced it, you can retrieve a copy from here Debra's Return and Exchange Form.pdf

DeBra’s C/- Returns
Shops 4 & 5
235 High Street
PENRITH NSW  2750

Please take extra care when packaging your items to ensure they are well protected in transit. Some of our products consist of moulds and these can sometimes be damaged in transit if they are not packaged correctly. We do not take responsibility for returned items that are damaged during the return process.

Exchange Policy - Online Purchases
Purchasing lingerie online is not always easy. We are not satisfied until our customers are happy. We want you to feel comfortable and pleased with your purchase from us. If your garment is the incorrect size or you simply do not like the style of your purchase, our fitters are here to help. Contact us on live chat or if you would like a personal fitting, feel free to pop into one of our stores for a free expert consultation.

For our time-poor customers and those not located near one of our stores, we offer a free and private virtual fitting consultation for your convenience. Simply go to https://www.debras.com.au/virtual-fitting/ to book a suitable time for a virtual fitting or contact one of our fitters on +61 2 4722 4477 during business hours to discuss your purchase. Our trained fitters will provide alternate style and size recommendations based on your feedback.  If you would like one of our fitters to contact you, you can drop us an email info@debras.com.au with your preferred contact details.

Should you wish to exchange a product, we will be happy to exchange your purchase from us provided it is returned in a fully resalable condition. Worn items will NOT be exchanged. Exchanges should be made within 14 days from the date you receive your order and must be returned with proof of purchase, in its original packaging, undamaged, unworn and with all original tags fixed to the item. If we find that the product has not been returned to us in a resalable condition, or the item has signs of wear, we reserve the right to refuse an exchange on the item.

You have the option of returning the item(s) in person at our Penrith or Gold Coast store, or you can use Australia Post. All exchange items that are returned to us by mail, must be returned to the following address and accompanied by your completed Refund & Exchange form. If you have misplaced it, you can retrieve a copy from here Debra's Return and Exchange Form.pdf.

DeBra’s C/- Returns
Shops 4 & 5
235 High Street
PENRITH NSW  2750

Please take extra care when packaging your items to ensure they are well protected in transit. Some of our products consist of moulds and these can sometimes be damaged in transit if they are not packaged correctly. We do not take responsibility for returned items that are damaged during the return process. All returned items must be in saleable condition.

Exchange Policy - Instore Purchases
Should you wish to exchange a product you purchased in-store, we will be happy to exchange your purchase provided it is returned in a fully resalable condition. Worn items will NOT be exchanged. Exchanges should be made within 14 days from the date of purchase and must be returned with proof of purchase, in its original packaging, undamaged and with all original tags fixed to the item. If we find that the product has not been returned to us in a resalable condition, or the item has signs of wear, we reserve the right to refuse an exchange on the item.

You have the option of returning the item(s) in person at our Penrith or Gold Coast store, or you can use Australia Post. All exchange items that are returned to us by mail, must be returned to the following address and accompanied by your completed Refund & Exchange form. You can retrieve a copy from here Debra's Return and Exchange Form.pdf.

DeBra’s C/- Returns
Shops 4 & 5
235 High Street
PENRITH NSW  2750

Please take extra care when packaging your items to ensure they are well protected in transit. Some of our products consist of moulds and these can sometimes be damaged in transit if they are not packaged correctly. We do not take responsibility for returned items that are damaged during the return process. All returned items must be in saleable condition.

Refund Policy - Online Purchases
In the unlikely event that you are not completely satisfied with your purchase and would like a refund, you can return it within 14 days of receipt of your order. You have the option of returning the item(s) in person at our Penrith or Gold Coast store, or you can use Australia Post to return to the following:

DeBra’s C/- Returns
Shops 4 & 5
235 High Street
PENRITH NSW  2750

We do not charge you a processing or restocking fee for returns however you are required to pay for the postage to have the item/s returned to us. Returned items must be accompanied by your completed Returns & Exchange Form that was supplied to you with your order. For your convenience, you can download a copy here DeBra's Return & Exchange Form.pdf.  

Returned items must be in a fully resalable condition. Worn items will NOT be accepted. Returns should be made within 14 days from the date you receive your order and must be returned with proof of purchase, in its original packaging, undamaged, unworn and with all original tags fixed to the item. If we find that the product has not been returned to us in a resalable condition, or the item has signs of wear, we reserve the right to refuse a refund on the item.

Upon receipt of your returned order, our Credit Department will assess the garments and arrange to process a refund for the value of the item/s (excluding postage) using your original method of payment. If the returned item/s are damaged, worn or missing the original tags our customer service team will contact you to discuss. 

Please take extra care when packaging your items to ensure they are well protected in transit. Some of our products consist of moulds and these can sometimes be damaged in transit if they are not packaged correctly. We do not take responsibility for returned items that are damaged during the return process. All returned items must be in saleable condition. 

Refund Policy - Instore Purchases
Please be sure you are happy with your selected items before you purchase. We have a NO refund change of mind policy for all in-store purchases.