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Returns & Exchanges

We hope you are thrilled with your items and everything runs smoothly. In the unlikely event, you are not satisfied with your order, we are here to help you troubleshoot any issues. Below you will find some helpful information.

Exchange
Purchasing lingerie online is not always easy. We are not satisfied until our customers are happy. We want you to feel comfortable and pleased with your purchase from us. If your garment is the incorrect size or you simply do not like the style of your purchase, our fitters are here to help. Contact us on live chat or if you would like a personal fitting, feel free to pop into one of our stores for a free expert consultation.

For our time-poor customers and those not located near one of our stores, we offer a free and private virtual fitting consultation for your convenience. Simply go to https://www.debras.com.au/virtual-fitting/. To book a suitable time for a virtual fitting or contact one of our fitters on +61 2 4722 4477 during business hours to discuss your purchase. Our trained fitters will provide alternate style and size recommendations based on your feedback.  If you would like one of our fitters to contact you, you can drop us an email info@debras.com.au with your preferred contact details.

All exchange items returned by mail must be returned to the following address and accompanied by your completed Refund & Exchange form. If you have misplaced it, you can retrieve a copy from here Debra's Return and Exchange Form.pdf.

DeBra’s C/- Returns
Shops 4 & 5
235 High Street
PENRITH NSW  2750

Please take extra care when packaging your items to ensure they are well protected in transit. Some of our products consist of moulds and these can sometimes be damaged in transit if they are not packaged correctly. We do not take responsibility for returned items that are damaged during the return process. All returned items must be in saleable condition.

Refund 
In the unlikely event that you are not completely satisfied with your purchase and would like a refund, you can return it within 14 days of receipt of your order. You have the option of returning the item(s) in person at our Penrith or Gold Coast store, or you can use Australia Post to return to the following:

DeBra’s C/- Returns
Shops 4 & 5
235 High Street
PENRITH NSW  2750

We do not charge you a processing or restocking fee for returns however you are required to pay for the postage to have the item/s returned to us. Returned items must be accompanied by your completed Returns & Exchanged Form that was supplied to you with your order. For your convenience, you can download a copy here DeBra's Return & Exchange Form.pdf.  Upon receipt of your returned order, our Credit Department will assess the garments and arrange to process a refund for the value of the item/s (excluding postage) using your original method of payment. For us to accept a returned item(s) the garment/s must be in their original condition with all tags attached. In the event that the returned item/s are damaged, worn or missing the original tags our customer service team will contact you to discuss. 

Please take extra care when packaging your items to ensure they are well protected in transit. Some of our products consist of moulds and these can sometimes be damaged in transit if they are not packaged correctly. We do not take responsibility for returned items that are damaged during the return process. All returned items must be in saleable condition.

Faulty Item
We understand that items can sometimes be subject to manufacturer faults and poor workmanship. For this reason, DeBra’s has a stringent quality control process during the preparation process of each order to ensure your products are checked and handled with the best possible care. If you have any concerns regarding a product that you have recently purchased from DeBra’s, we strongly advise you to contact us for a detailed assessment by one of our experienced staff members. Items that have been exposed to extreme heat will not be deemed faulty. Go to our https://www.debras.com.au/articles/bra-care-guide/ for additional information on how to care for your garments.

Please send a photo of the faulty product with the corresponding order number, date of purchase and your contact details to info@debras.com.au and one of our staff members will contact you with further instructions. If the product is deemed faulty you will be offered an alternative product or a full refund using the same method as your original payment. 

Approved faulty items can be returned to the following address and accompanied by your original Returns & Exchanged Form that was supplied to you with your order. For your convenience, you can download a copy here DeBra's Return & Exchange Form.pdf.  

DeBra’s C/- Returns
Shops 4 & 5
235 High Street
PENRITH NSW  2750

Please take extra care when packaging your items to ensure they are well protected in transit. Some of our products consist of moulds and these can sometimes be damaged in transit if they are not packaged correctly. We do not take responsibility for returned items that are damaged during the return process. All returned items must be in saleable condition.