Delivery & Shipping

Items in Stock

Items that are physically in stock at DeBra's are ready to be dispatched from our store.

Orders placed before 3pm containing only in-stock items will be dispatched the same business day. Orders placed after 3pm will be dispatched on the next business day. Orders received over the weekend or on a public holiday will be processed on the next business day.

Items Available to Order

Some items may not be physically in stock at DeBra's but may be available to order from our suppliers. During the ordering process, we will advise you of an estimated delivery time for these items. These orders will take longer to dispatch as we first need to receive the item from our supplier before sending it to you.

If your order contains both in-stock items and items that need to be ordered from a supplier, we will normally hold your in-stock items and dispatch your complete order once all items are available. We do not normally split orders into multiple deliveries. If you would like your in-stock items sent separately, please contact us. Additional shipping charges will apply.

Items That Become Unavailable

Occasionally, we may be unable to fulfil an item or part of an order for an unexpected reason. This may occur due to changes in supplier availability, delays, discontinued products or other circumstances outside our control.

If we are unable to fulfil your order or part of your order, our Customer Service team will contact you within 24–48 hours of receiving your order. At this time, we will provide you with an estimated delivery time, where available, and the option to wait for your product/s; select another product that is in stock; or opt for a refund.

If you opt for a refund, we will process it within 48 hours using the same payment method as your original payment.

Dispatch & Delivery

It is our priority to have your order dispatched as soon as possible. You will receive an email from us once your order has been prepared and is ready for dispatch. This email will include your tracking number and advise you which carrier will be delivering your order.

Delivery Times & Shipping Fees

Delivery times may vary during particularly busy periods or due to circumstances outside our control. Our general delivery times are:

Note: Please allow extra time during peak delivery times, such as Christmas/New Year and Easter holidays. You can track the journey of your order via the Australia Post Track & Trace portal.

Free Shipping

Free shipping is available on eligible Australian orders over $150.

Parcel Arrival

Parcels will be delivered to the address provided and require a signature upon receipt. If no one is available to receive your parcel during business hours, you may wish to provide a work address for delivery.

You can also choose Australia Post Parcel Collect at participating Post Offices. This allows you to have your order delivered to a participating Post Office for collection at a time that suits you. Australia Post will provide you with the collection details you need to collect your parcel.

If no one is available to sign for your parcel, Australia Post will provide notification of the attempted delivery and details of the nearest Australia Post collection point. You can then collect your parcel during the applicable collection hours.

Please ensure you collect your order within the applicable timeframe to avoid any additional fees that may apply for re-delivery.

Customs & Duty Fees May Apply to Overseas Customers

DeBra's is an Australian company, and all purchases are made in Australian currency. For customers outside Australia, the amount charged may be affected by the exchange rate applied by your payment provider.

Orders shipped to countries outside Australia may incur duties, customs charges and other fees, including GST on duty and freight, once the order reaches its destination. These charges are payable by the customer directly to the relevant customs authority or its authorised service provider.

Separate orders placed by the same customer on the same day may still be subject to duties, customs charges and fees. You can use your local customs authority's duty estimator to calculate any expected duties and customs charges.

DeBra's is not responsible for, and will not reimburse, any duties, customs charges or other fees that may apply to your order. If you require further information, please contact your local customs office.

Permission to leave unattended

Signature on Delivery is our default delivery option. If you prefer to have your parcel left unattended, you can select the ‘Permission to leave unattended’ option when placing your order.

By selecting this option, you authorise us to leave your item/s at your specified delivery location if you are not available to receive your order. The carrier reserves the right to use its discretion and may choose not to leave your goods unattended if it considers the location unsafe.

Please be aware that if you choose Authority to Leave (or safe drop), DeBra's is not responsible for any missing parcels after delivery to your nominated address.