Returns & Exchanges

We hope you are thrilled with your items, and everything runs smoothly. In the unlikely event you are unsatisfied with your order; we are here to help you troubleshoot any issues. Below, you will find some helpful information.

Exchange Policy - Online Purchases

Purchasing lingerie online is not always easy. If your garment is the incorrect size or you would prefer a different style, our Fitting Consultants are here to help.

You can contact us via live chat, book an in-store fitting appointment, or arrange a free and private virtual fitting consultation. Our Fitting Consultants can provide alternative style and size recommendations based on your feedback.

Online purchases can be exchanged within 30 days of receiving your order, provided the item is returned in a fully resalable condition.

Items must be returned with proof of purchase, in their original packaging, undamaged, unworn and with all original tags attached. We do not exchange worn items. If an item is not returned in a resalable condition or shows signs of wear, we reserve the right to refuse an exchange.

Items can be returned in person to our Penrith or Gold Coast stores or by post to:

  • DeBra's C/- Returns
  • Shops 4 & 5
  • 235 High Street
  • PENRITH NSW 2750

All exchange items returned by post must include your completed Refund & Exchange Form. If you have misplaced your form, you can download a copy here: DeBra's Refund & Exchange Form.

Please take extra care when packaging your return to ensure your items are well protected during transit. Some of our products contain moulded cups, which can be damaged if they are not packaged correctly. DeBra's is not responsible for damage that occurs during the return process, and all returned items must be in saleable condition.

Exchange Policy - In Store Purchases

If you have purchased an item in store and would like to exchange it, we are happy to assist provided the item is returned in a fully resalable condition.

In-store exchanges must be made within 14 days of purchase and require proof of purchase. Items must be returned in their original packaging, undamaged, unworn and with all original tags attached.

We do not exchange worn items. If an item is not returned in a resalable condition or shows signs of wear, we reserve the right to refuse an exchange.

Items can be returned in person to our Penrith or Gold Coast stores or by post to:

  • DeBra's C/- Returns
  • Shops 4 & 5
  • 235 High Street
  • PENRITH NSW 2750

All exchange items returned by post must include your completed Refund & Exchange Form. You can download a copy here: DeBra's Refund & Exchange Form.

Please take extra care when packaging your return to ensure your items are well protected during transit. Some of our products contain moulded cups, which can be damaged if they are not packaged correctly. We recommend using tissue paper to protect moulded cups during transit. DeBra's is not responsible for damage that occurs during the return process, and all returned items must be in saleable condition.

Refund Policy - Online Purchases

If you are not completely satisfied with your online purchase and would like a refund, you can return your item/s within 30 days of receiving your order.

Items can be returned in person to our Penrith or Gold Coast stores, or by post to:

  • DeBra's C/- Returns
  • Shops 4 & 5
  • 235 High Street
  • PENRITH NSW 2750

We do not charge a processing or restocking fee for returns. However, you are responsible for the postage cost of returning your item/s to us.

Returned items must be in a fully resalable condition. Items must be returned with proof of purchase, in their original packaging, undamaged, unworn and with all original tags attached. Worn items will not be accepted.

If an item is not returned in a resalable condition, or shows signs of wear, we reserve the right to refuse a refund.

Please include your completed Refund & Exchange Form with your return. If you have misplaced your form, you can download a copy here: DeBra's Refund & Exchange Form.

Once we receive your return, our Credit Department will assess the garments and process a refund for the value of the returned item/s, excluding postage, using your original payment method.

If returned item/s are damaged, worn or missing their original tags, our Customer Service team will contact you to discuss.

Please take extra care when packaging your return to ensure your items are well protected during transit. Some of our products contain moulded cups, which can be damaged if they are not packaged correctly. DeBra's is not responsible for damage that occurs during the return process, and all returned items must be in saleable condition.

Refund Policy - In Store Purchases

Our in-store fitting service is designed to help you find the right size and style for your individual fit and comfort. Our experienced Fitting Consultants are here to assist you in making an informed choice before you purchase.

Please be sure you are happy with your selected items before completing your purchase.

We have a no change-of-mind refund policy for in-store purchases.

International Orders – Refunds Only

International orders are eligible for refunds only. We do not offer exchanges on international orders.

If you would like a different size, style or product, you will need to return your original item/s for a refund and place a new order.

International returns are subject to the applicable return conditions outlined above, including the requirement that items are returned within 30 days of receiving your order, in a fully resalable condition, with proof of purchase, in their original packaging, undamaged, unworn and with all original tags attached.

Customers are responsible for the postage costs associated with returning international orders.

Faulty Item

We understand that items can sometimes be subject to manufacturer faults. If you have concerns regarding a product you recently purchased from DeBra's, we strongly advise you to contact us for a detailed assessment by one of our experienced team members.

Items that have been exposed to extreme heat will not be deemed faulty. Please refer to our Bra Care Guide for additional information on how to care for your garments.

To help us assess the issue, please email a photo of the faulty product, along with your order number, date of purchase and contact details, to info@debras.com.au. One of our team members will then contact you with further instructions.

If the product is deemed faulty, we will offer you an alternative product or a full refund using the same method as your original payment.

Faulty items can be returned in person to our Penrith or Gold Coast stores or by post to:

  • DeBra's C/- Returns
  • Shops 4 & 5
  • 235 High Street
  • PENRITH NSW 2750

Faulty items returned by post must be accompanied by your completed Refund & Exchange Form. If you have misplaced it, you can download a copy here: DeBra's Refund & Exchange Form.

Please take extra care when packaging your items to ensure they are well protected in transit. Some of our products contain moulded cups, which can be damaged if not packaged correctly. DeBra's is not responsible for damage that occurs during the return process, and all returned items must be in saleable condition.