FAQs

Thank you for choosing DeBra's! We pride ourselves on providing our customers with honest, personalised service and expert fitting advice.

If you'd like to learn more about how we handle your personal information, please see our Privacy Policy. You can also find information about shopping with DeBra's, including our policies and terms, in our Terms & Conditions.

If you have any questions or need assistance with your order, our Customer Service Team is here to help. You can contact us via live chat, call us on +61 2 4722 4477 during business hours, or email info@debras.com.au and we'll get back to you as soon as possible.

Yes. DeBra's is an Australian company, founded by Debra Kinney in 2000.

We specialise in professional bra fittings and offer a wide range of lingerie, swimwear, sportswear and maternity products for a variety of sizes, shapes and body types.

For more information about DeBra's, visit our About Us page.

Yes! DeBra's has stores in Penrith, NSW and the Gold Coast, QLD.

Both stores offer personalised fitting services and a wide range of lingerie, swimwear and other products.

Visit our Store Locator for store addresses, opening hours and contact details.

We recommend booking an appointment ahead of time so our Fitting Consultants can prepare for your visit and ensure we have enough time to give you the best possible fitting experience.

During your fitting, our Fitting Consultants will listen to your needs and recommend sizes, shapes and styles based on your individual fit and preferences.

Appointments are compulsory for mastectomy and prosthesis fittings, as these are specialised services and require one of our trained professionals.

If you're unable to make an appointment, we also welcome walk-ins and will do our best to assist you when you arrive.

Visit our In-Store Bookings page to make an appointment.

We stock a wide range of quality lingerie, swimwear, sportswear and maternity products, with sizes ranging from 6–36 and A–LL cup, depending on the brand and style.

Everyone deserves to feel comfortable and confident, and having a fuller bust does not mean you should settle for unfashionable or ill-fitting garments.

If you'd like help finding the right size, we offer In-Store Fittings and Virtual Fittings from the comfort of your home.

Visit our Virtual Fitting page or book an In-Store Fitting for personalised assistance.

Not at all! While DeBra's is known for our expertise in fuller-bust fitting, we offer a wide range of lingerie, swimwear, sportswear and maternity products for a variety of sizes, shapes and body types.

Whether it's your first fitting or you're looking for a new size or style, our Fitting Consultants are here to help you find the right fit for you.

We offer In-Store Fittings and Virtual Fittings from the comfort of your home.

Visit our Virtual Fitting page or book an In-Store Fitting to get started.

Not necessarily. While we stock a wide range of products in our Penrith and Gold Coast stores, not every size, style or colour is physically held in store.

Some items may be available to order from one of our suppliers. Where an item needs to be ordered, we will provide an estimated delivery timeframe.

If your order contains both in-stock items and items that need to be ordered from a supplier, we will normally hold your in-stock items and dispatch your complete order once all items are available.

Occasionally, an item may become unavailable from a supplier after you place your order. If this happens, our Customer Service team will contact you to discuss the available options.

For more information, see our Delivery & Shipping page.

Absolutely! If you'd like to send an online purchase directly to someone as a gift, simply enter the recipient's address as the delivery address when placing your order.

We recommend using your own email address so you receive the order confirmation, tracking and delivery updates.

If you're unsure about choosing lingerie for someone else, we also offer DeBra's Gift Cards and E-Vouchers, giving your recipient the freedom to choose what suits them.

In-Store Gift Card

Our physical In-Store Gift Cards are perfect if you'd like to give someone the experience of visiting one of our stores and receiving personalised fitting advice from our Fitting Consultants.

The Gift Card is sent via Australia Post within one to two business days of purchase, either to you or directly to your recipient. In-Store Gift Cards can only be redeemed in our physical stores and cannot be used for online purchases.

If your recipient isn't able to visit one of our stores, they can also take advantage of our personalised Virtual Fitting service from the comfort of their home.

E-Voucher

Our E-Vouchers are a convenient digital option and can be used to purchase products at www.debras.com.au.

You can choose the value of the E-Voucher and have it sent to yourself or directly to the recipient. When sending it as a gift, you can include the recipient's name, your name and a personal message.

If your recipient is unsure about their size or what style would suit them, our Fitting Consultants can also help through our complimentary Virtual Fitting service.

In-Store Gift Card:
You will receive a physical DeBra's Gift Card in an envelope, along with a customisable message card. The Gift Card will be for the value you purchased and can be redeemed in-store only. It cannot be redeemed for cash or used for online purchases.

E-Voucher:
You will receive your E-Voucher by email, with a unique voucher code. When purchasing an E-Voucher as a gift, you can include the recipient's name, your name and a personal message, and choose whether the E-Voucher is sent to you or directly to the recipient.

E-Vouchers cannot be redeemed for cash and can be used online at www.debras.com.au only. They cannot be used for in-store purchases.

No, the postage for all our In-Store Gift Cards is complimentary. You won't incur any postage charges to receive your Gift Card from DeBra’s—it's our gift to you. 😊

Both DeBra's In-Store Gift Cards and E-Vouchers are valid for three (3) years from the date of purchase.

If you have an In-Store Gift Card but aren't located near one of our stores, or you have an E-Voucher and would like help choosing the right size or style, our Fitting Consultants can also assist you through our complimentary Virtual Fitting service.

Absolutely. DeBra's has trained Fitting Consultants who specialise in mastectomy and prosthesis fittings and can provide personalised, one-on-one support.

We stock a range of mastectomy bras and prostheses and can help you find options suited to your individual needs, fit and comfort.

Mastectomy fittings require an appointment so we can allocate one of our trained specialists and allow additional time for your consultation.

Please select the “Mastectomy” option when booking your appointment.

Yes. We stock prostheses and specialise in prosthesis fittings at both our Penrith and Gold Coast stores.

Our trained Fitting Consultants provide one-on-one consultations to help you find a prosthesis that suits your individual needs and fit.

Mastectomy and prosthesis fittings require an appointment and are allocated additional time with one of our trained specialists.

Please select the “Mastectomy” option when booking your appointment.

Yes. All mastectomy and prosthesis fittings must be booked in advance.

These are specialised fittings, so we allocate a trained Fitting Consultant and additional appointment time to ensure you receive personalised advice and support.

When booking, please select the “Mastectomy” appointment option.

Prosthesis prices can vary depending on the brand, style and whether you require a partial or complete prosthesis. Our prostheses currently range from $160 to $500.

If you have had a mastectomy, you may be eligible for a Medicare rebate of up to $400 per breast, or up to $800 for a double mastectomy every two years.

Upon payment of your prosthesis purchase, DeBra's will provide you with a Medicare Claim Form to take to Medicare to assess your eligibility for a rebate.

For more information about Medicare's rebate criteria, please visit Services Australia – How to Claim External Breast Prosthesis Reimbursement Program or contact Medicare to discuss your individual circumstances.

Please note that we provide general information only, and you should confirm your individual eligibility with Medicare before purchasing.

If you have had a mastectomy, you may be eligible for a Medicare rebate of up to $400 per breast, or up to $800 for a double mastectomy every two years.

Eligibility and rebate amounts depend on your individual circumstances. DeBra's will provide you with a Medicare Claim Form when you purchase your prosthesis, which you can take to Medicare to assess your eligibility.

For more information about Medicare's rebate criteria, please visit Services Australia – How to Claim External Breast Prosthesis Reimbursement Program or contact Medicare directly to discuss your individual circumstances.

Please note that we provide general information only, and you should confirm your individual eligibility with Medicare before purchasing.

At DeBra's, we take your privacy and security seriously. Your personal information is stored securely, and we use SSL encryption technology to help protect your information during online transactions.

We do not store your credit card information.

For more information about how we collect, use and protect your personal information, please see our Privacy Policy.

We accept the following payment methods for online purchases:

• Visa
• Mastercard
• American Express
• PayPal
• Pay in 4
• Afterpay
• Google Pay
• Apple Pay

No. DeBra's does not charge a credit card payment fee.

For international purchases, your bank or card provider may charge fees or apply an exchange rate when processing the transaction. If you're unsure about any fees that may apply to an international transaction, we recommend checking with your bank or card provider before making your purchase.

When you enter your payment details, your payment is subject to validation and authorisation by your card issuer.

If your card issuer declines the payment, a message will appear during checkout to let you know that the payment could not be authorised.

If you're unsure why your payment was declined, please contact your bank or card issuer for further assistance.

All prices on debras.com.au are displayed in Australian Dollars (AUD).

All purchases and refunds are processed in Australian Dollars. For international customers, the amount charged in your local currency may vary depending on the exchange rate applied by your card issuer or payment provider at the time of the transaction.

Your card issuer or payment provider will determine the applicable exchange rate and may charge additional international transaction or currency conversion fees.

No. You can place an order using our guest checkout without creating an account. We will ask for your contact details, email address and delivery address so we can process your order and keep you updated throughout the delivery process.

Creating an account can make future purchases more convenient. Your account allows you to view your order history, returns, refunds, order status and tracking information.

We do not store your credit card details, and you can opt out of marketing communications from us at any time.

Yes. You can update your account details at any time by logging into your DeBra's account.

Click the icon next to your name in the top right-hand corner and select Account Settings. From here, you can update your contact details, reset your password and manage other account information.

Remember to save your changes once you've finished.

If you have a DeBra's account, you can update your saved delivery addresses at any time:

Log in to your account.
Click the icon next to your name in the top right-hand corner.
Select Addresses.
Update an existing address or add a new delivery address.
Remember to save your changes.

You can save multiple delivery addresses to make future orders easier.

We do not currently offer a standard Click & Collect service through our website.

However, if you'd like to purchase an item online and collect it from one of our stores, please contact our Customer Service Team via live chat or call +61 2 4722 4477 during business hours.

You can also email info@debras.com.au after hours and our team will respond as soon as possible.

If you need to make a change to your order after checkout, please contact our Customer Service Team as soon as possible. During business hours, you can contact us via live chat or call +61 2 4722 4477.

If you contact us outside business hours, email info@debras.com.au with your order number and details of the change you'd like to make.

We'll do our best to assist, but once your order has progressed to the shipping stage, we may no longer be able to make changes.

If your order has already been dispatched, you can refer to our Returns & Exchanges policy for information about returning or exchanging your items.

Yes. We offer refunds and exchanges for eligible Australian online purchases, subject to our Returns & Exchanges policy.

We understand that purchasing lingerie online isn't always easy, particularly when you're choosing a new size or style. If you need help with fit or finding an alternative product, our Fitting Consultants are here to assist.

For full information on eligibility and how to request a refund or exchange, please visit our Returns & Exchanges page.

International orders are eligible for refunds only. We do not offer exchanges on international orders. If you would like a different size, style or product, you will need to return your original item/s for a refund and place a new order.

If you'd like some personalised advice before making your purchase, we also offer a Virtual Fitting service from the comfort of your home. Visit our Virtual Fitting information page to find out more or book a convenient time through our online Virtual Fitting Booking calendar.

Yes. Eligible Australian online purchases can be returned or exchanged in-store at either of our DeBra's locations.

Our Fitting Consultants can assist you with your return or exchange and provide our complimentary in-store fitting service if you need help finding the right size or style.

Please bring your proof of purchase and ensure your item meets the requirements outlined in our Returns & Exchanges policy.

Visit our Store Locator for store locations, opening hours and contact details.

Please note: International online orders are eligible for refunds only and cannot be exchanged in-store.

Once you place your order, you will receive an order confirmation email.

When your order has been prepared and is ready for dispatch, we will send you an email confirming that your order has been dispatched. This email will include your carrier details and tracking number.

You can then use your tracking number to follow the progress of your delivery through the carrier's tracking service.

If you checked out as a guest, you will receive the same order and dispatch notifications by email.

Yes. Once your order has been prepared and is ready for dispatch, we will send you an email with your carrier details and tracking number.

You can use your tracking number to follow the progress of your delivery directly through the carrier's tracking service.

Yes. We offer delivery to customers in Australia and selected international destinations.

Shipping fees and delivery times vary depending on the destination. For current shipping options, delivery timeframes and fees, please visit our Delivery & Shipping page.

Please note that international orders may also be subject to duties, customs charges and other fees payable by the customer. For more information, see our Customs & Duty information.

When will my order be shipped?

If your order contains only items that are physically in stock at DeBra's and is placed before 3pm on a business day, we will dispatch your order the same business day.

Orders containing only in-stock items placed after 3pm will be dispatched on the next business day. Orders placed over the weekend or on a public holiday will be processed on the next business day.

If your order includes an item that needs to be ordered from one of our suppliers, it will take longer to dispatch as we first need to receive the item from our supplier.

If your order contains both in-stock items and items that need to be ordered from a supplier, we will normally hold your in-stock items and dispatch your complete order once all items are available.

Once your order has been dispatched, we will email you with your carrier details and tracking number.

Signature on Delivery is our default delivery option to help ensure your order is delivered securely.

If you prefer to have your parcel left unattended, you can select the Permission to leave unattended option at checkout. By choosing this option, you authorise the carrier to leave your parcel at your nominated delivery location if you are unavailable to receive it.

Please be aware that the carrier may use its discretion and may choose not to leave your parcel unattended if it considers the location unsafe. If you choose this option, DeBra's is not responsible for any missing parcels after delivery to your nominated address.

For more information, please see our Delivery & Shipping page.

If no one is available to sign for your parcel, Australia Post will provide notification of the attempted delivery and details of the nearest Australia Post collection point.

You can then collect your parcel during the applicable collection hours. Please ensure you collect your order within the applicable timeframe to avoid any additional fees that may apply for re-delivery.

If you would prefer your parcel to be left unattended, you can select Permission to leave unattended at checkout. Please note that DeBra's is not responsible for any missing parcels after delivery when this option has been selected.

Free shipping is available on eligible Australian orders over $150.

For current Australian and international delivery options, shipping fees and delivery timeframes, please visit our Delivery & Shipping page.

Our Virtual Fitting service gives you a personalised fitting experience from the comfort and privacy of your own home.

It's ideal if you're time-poor, don't live near one of our stores, or simply prefer to shop from home. One of our experienced Fitting Consultants will work with you to understand your fit, shape, lifestyle and preferences, and recommend sizes and styles to suit you.

Visit our Virtual Fitting page to find out more or book your appointment.

No. Virtual Fittings are complimentary and are part of the DeBra's fitting service.

If you decide to purchase after your fitting, you'll simply pay for the products you select. We can arrange for your order to be delivered to you or, where available, for you to collect it from one of our stores.

For current delivery options and shipping fees, please see our Delivery & Shipping page.

We aim to give you a similar experience with our Virtual Fittings as we would if you came into one of our stores. We want to make this an enjoyable experience, so we have kept it simple, secure, and convenient. For more information, check out our Virtual Fittings page 😊

Step 1 – Book your appointment
Choose a date and time that suits you through our Virtual Fitting Booking calendar. Once your appointment is booked, we'll send a meeting invitation with a private link to your registered email address.

Step 2 – Join your fitting
At your appointment time, simply click the private link in your email. One of our Fitting Consultants will meet with you virtually and guide you through your fitting.

Step 3 – Tell us about your fit
We'll ask you some questions about your current bras, how they fit and what you're looking for. Our Fitting Consultants fit by eye, so you don't need to know your measurements and we don't use a tape measure.

Step 4 – Explore your options
We'll assess your current fit, discuss your needs and recommend sizes and styles suited to your shape, lifestyle and preferences.

Step 5 – Choose your new favourites
We'll share our recommendations with you and help you choose the products that are right for you. Once you've made your selection, we can arrange delivery of your order.

Ready to get started? Book your Virtual Fitting today.

No. You don't need to know your measurements to have a Virtual Fitting with DeBra's.

Our Fitting Consultants fit by eye and don't use a tape measure during your virtual or in-store fitting.

We'll ask you about how your current bras fit and use our experience to assess your fit, shape and preferences before recommending sizes and styles that may suit you.

Visit our Virtual Fitting page to find out more.

Absolutely not! You don't need to remove your clothes for a Virtual Fitting.

We recommend wearing a bra that you feel comfortable in underneath your top. During your fitting, your Fitting Consultant will ask you some questions about how your current bra fits and will use this information to assess your fit.

You will not be asked to remove your bra or take your clothes off.

Yes. We understand that plans can change.

You can cancel or reschedule your Virtual Fitting using the booking email you received when you made your appointment. Simply use the Cancel or Reschedule option at the bottom of the email.

If you need assistance, you can also contact our Customer Service team via live chat, call +61 2 4722 4477 during business hours, or email info@debras.com.au outside of business hours.

Yes. We take your privacy very seriously. DeBra's uses high-level SSL encryption technology for all online transactions to help protect your personal information.

The Virtual Fitting link we send you is a private, once-off generated link, helping to ensure your privacy is protected throughout your fitting.

For more information, please refer to our Privacy Policy.

If you have any questions or concerns, our Customer Service team is here to help. You can contact us via live chat, call +61 2 4722 4477 during business hours, or email info@debras.com.au.

We recommend making an appointment so we can reserve a fitting room and one of our experienced Fitting Consultants for you. This allows us to give you personalised attention and plenty of time to find the right fit.

Walk-ins are also welcome, and we'll do our best to assist you when you arrive, depending on availability.

Appointments are compulsory for mastectomy and prosthesis fittings, as these are specialised fittings that require one of our trained Fitting Consultants.

You can book your fitting online through our In-Store Bookings page.

Your fitting starts with getting to know you and what you're looking for. Your Fitting Consultant will ask about your preferences, lifestyle and what you like or don't like about your current bras.

Our fittings are done by eye and experience rather than using a tape measure. Your Fitting Consultant will look at how one of your current bras fits to help assess your size and shape.

From there, they'll select a range of styles and sizes for you to try. Not everything we stock is displayed on the shop floor, so your Fitting Consultant may bring additional options from our wider range specifically for you.

We'll help you explore what fits well, feels comfortable, looks great and suits your lifestyle. You can ask as many questions as you like and take your time deciding what feels right for you.

No. You don't need to know your measurements or your current bra size before coming in for a fitting.

Our Fitting Consultants fit by eye and experience rather than using a tape measure. They'll look at how your current bra fits and use their expertise to assess your size and shape.

Whether you're completely unsure of your size or simply haven't had a professional fitting before, our Fitting Consultants will guide you through the process and recommend sizes and styles suited to you.

That's completely up to you. You're in control of how much assistance you'd like from your Fitting Consultant.

If you'd prefer more privacy while you change, your Fitting Consultant can wait outside the fitting room. If you'd like hands-on assistance, they're happy to come in and help you.

Everyone is different, and our Fitting Consultants are trained to listen to what makes you feel comfortable.

Tell us what you like, what you don't like and what you're looking for in a bra. Your preferences and lifestyle are important when finding a bra that you'll feel comfortable wearing.

If you already have a style or type of bra you love, let your Fitting Consultant know. If you're not sure what you want, that's completely fine too. Our Fitting Consultants can make recommendations based on your fit, shape, lifestyle and preferences.

Our in-store fitting appointments are booked in 30-minute intervals, giving you dedicated time with one of our experienced Fitting Consultants.

There is no strict time limit on your fitting. We'll take the time we need to help you find the right fit and make sure you feel comfortable and confident with your choices.

You can ask questions, try different styles and take your time deciding what works best for you.